Privacy Policy
Last updated: 1 June 2026
Glass & Blast Window Cleaning (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or booking our services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information that you provide directly when you request a quote or make a booking, including:
- Your name
- Contact details (phone number and email address)
- Service address and suburb
- Details of the service you request and any notes you provide
We do not collect sensitive information (as defined in the Privacy Act) and we do not knowingly collect information from children.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Schedule, perform and follow up on the services you book
- Contact you about your booking by phone, SMS or email
- Maintain our business records and improve our services
We will only use your information for the purpose for which it was collected, or a related purpose you would reasonably expect.
3. Disclosure of Your Information
We do not sell, rent or trade your personal information. We will not disclose it to third parties except where necessary to provide our services, where you have consented, or where required or authorised by law.
Your booking details may be transmitted to the business owners via email and SMS using trusted third-party providers (such as email and messaging services) solely for the purpose of fulfilling your booking.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Booking information is stored securely and access is limited to the business owners.
We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or de-identified.
5. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use the site. You can disable cookies through your browser settings, though some features of the site may not work as intended.
7. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
9. Contact Us
For any questions about this policy or your personal information, contact us:
- Glass & Blast Window Cleaning
- North Canberra, ACT
- Phone: 0466 050 834